Terms & Conditions
Val d’Isere Location Booking Terms and Conditions
By making a booking with us, the person making the booking (‘the client’) agrees on behalf of all the persons in the booking party that they have read these Terms and Conditions and have the authority to accept the agreement and are bound by them.
Booking the holiday, confirmation and Payment
The conditions set out below together with the confirmation invoice and booking form comprise the basis of your contract between Berry Bliss Ltd (trading as Val d’Isere Location, registered address at 28 Holly Road, Lowestoft, Suffolk, NR32 3NH, website address: www.valdiserelocation.com) (‘the agent’), the client and all persons included in the client’s booking. Please read them carefully as they set out our respective rights and obligations. These Terms and Conditions only apply to accommodation which you book with us (‘the accommodation’) and which we agree to make, provide or perform (as applicable) as part of our contract with you.
The holiday is confirmed as booked when the agent has received the 25% non-refundable deposit (or full balance). The agent will then send the client an emailed confirmation for the booking and for receipt of the deposit (or full balance). The final balance must be paid at least 8 weeks before the arrival date otherwise the agent reserves the right to cancel the booking and cancellation charges will apply. If you are booking within 10 weeks of the arrival date, we will require payment of the balance in full.
When the confirmation invoice has been received it must be checked carefully as this and our Terms and Conditions forms the contract between us. Any discrepancies need to be brought to our attention within 7 days of the issue of the confirmation invoice. Otherwise we will assume that the details are correct and amendment charges may be levied if changes are subsequently necessary.
It is a requirement of the agent that you complete the booking form 8 weeks before arrival with details of all members in the party. It is important that the booking form is completed in full.
Use of premise and number of persons
The rental of the accommodation is meant for the personal use of the client to live in during their vacation. The client will take good care of the accommodation and all its contents. When leaving the accommodation, it is your responsibility as the client to secure the doors to the actual property and any additional external doors if part of a complex and to secure the key in the lock box before departing.
The rental is meant for the total number of persons as agreed at time of booking and cannot be exceeded. In case of infraction, the deposited cash or cheque shall not be returned to the client and they may be liable to be sued for more damages to be paid by the client.
Conditions, cleaning and inventory – on arrival the client will be left a detailed inventory showing the materials and objects existing in the accommodation. The client will have 24 hours from the moment of arrival to check the condition of the accommodation and the correctness of the inventory. After that initial 24 hours, the client shall be considered as having tacitly agreed that the conditions of the place are good and that the inventory is correct. We are not responsible in case of theft or burglary in the accommodation, ski locker or garage. The apartment should be left in a reasonable state of cleanliness, in the event of an apartment being found in a poor state, the incurred expenses for cleaning and reconditioning will be charged either by reduction from the deposit held or invoiced directly to the client.
Period of occupation and time of departure
The rental will begin at 5pm on the day of arrival and the accommodation shall be handed back to the agent at 10am precisely on the day of departure. The total period of occupation is indicated on the booking form and confirmation invoice.
Reduction of the leasing period
In case the client wishes to shorten the period agreed upon, for any reason whatsoever, the agent is under no obligation towards the client and shall not refund the client with the portion of rental corresponding to the unused period of time.
The amount paid for the rent includes; the rental of the accommodation, heating, water and electricity. Tourist tax will be added at the time of booking. Once your holiday has been booked, the price is fully guaranteed and will not be subject to any surcharges. However, we do reserve the right to amend our prices at any time before you book. In case of errors or changes that are needed we reserve the right to increase or decrease the price of unsold accommodation at any time. You will be made aware of this before you book.
A cancellation by the client will only be effective when written notification has been received by the agent and cancellation charges will apply as follows:
- More than 8 weeks before the arrival date: 25%, i.e loss of deposit
- Less than 8 weeks before the arrival date: 100%, i.e no refund is due.
- Only in situations whereby we are successfully able to re-sell the accommodation for the relevant time period will the balance be refunded less the 25% non-refundable deposit
In the case where the client has not arrived 24 hours after the date and time agreed for the handing over of the key, the agent shall have the right to dispose of the premises, at will, and shall retain in compensation the amount prepaid by the client who shall not be entitled to any indemnity of any sort.
Please note that many travel insurance policies cover the eventuality of having to cancel a holiday in certain circumstances, so please check your own travel insurance policy when booking for details and check with your insurance provider that their terms are sufficient to cover the cost of your booking.
Alteration by the agent
It is unlikely that we shall have to make any changes to your booking, but we reserve the right to cancel or amend the booking if the situation is beyond the control of either us or the owner of the accommodation (‘the owner’).
In the event of a major change or cancellation due to unreasonable or unmitigated circumstances on the part of the agent or the owner, the following remedies shall apply:
- (a) if the client has only paid the deposit required in order to confirm the booking, an alternative holiday of the same standard and for the same period will be offered, if available. If such offer is not accepted by the client or is not available, the client will receive a full refund of the deposit; and
(b) if the client has made full payment in respect of the booking, an alternative holiday of the same standard and for the same period will be offered, if available. If the owner is unable to offer such alternative, the owner shall not cancel the booking and the booking will stand. In the event that the offer is not accepted by the client, the client will receive a full refund of the amount paid for the booking. Please note that the agent cannot pay expenses, costs or losses incurred by you as a result of any change or cancellation and shall not be liable for any refund should the agent be forced to cancel or change your booking due to circumstances amounting to Force Majeure.
The agent of the accommodation will not be in breach of contract or liable to pay the client compensation or issue a refund where any failure to perform any of the obligations under these Terms & Conditions is due to unforeseen circumstances beyond our control. These may include, but are not limited to, acts of God, delays or alterations caused by war or treat of war, riot, civil strife, industrial dispute, terrorism (actual or threatened), acts of government, closure or congestion of airports, ports, train stations or roads, technical problems to transport, natural and nuclear disaster, fire, adverse weather conditions or other similar events beyond the control of the agent of the accommodation. Advice from a client’s Foreign & Commonwealth Office (or equivalent government agency if the client is not a resident in the UK) to avoid or leave a particular country may constitute force majeure.
Force majeure should be covered by your travel insurance and we will be happy to provide you with a letter to support your claim.
We will have no liability for excursions or services supplied by third parties (such as cooking, ski lessons or guiding provided by third party suppliers) even where such excursions or services are arranged by our representatives or with a supplier recommended by us. These will be subject to the terms and conditions laid down by the provider of the service. Where you have any grievances regarding the standard of service provided by third party suppliers, you must address any grievance to them directly.
The client is responsible at all times for their own personal documents, for their baggage, belongings and ski equipment, whether hired or not.
Equipment of the accommodation
The accommodation is provided with the furniture, crockery, bedding, bed linen and towels. Any interruption to the general services to the building (heating, hot and cold water or electricity) or the public services of water electricity and telephone (if applicable) or access does not justify a reduction in rent. Unless any interruption is due to the negligence of the agent, the agent cannot be held responsible in case of deprecation or reduction in use. Where internet or wireless broadband is available in the accommodation, the agent cannot be held responsible for connectivity problems, loss of internet service or any other problems resulting from the use of the broadband service. If an interruption of service happens this is not a ground for compensation.
All information supplied is, to the best of the agent’s knowledge, correct. The agent does not however accept responsibility for any inaccuracies that may be published.
None of the objects in the accommodation may be moved or removed. An object transferred to another premises will be considered as lacking and retained as such on the guarantee deposit. The client shall inform the agent of any damages or breakages which happened during his stay and shall be responsible for all items shown on the inventory. The following obligations apply:
- Reimburse the cost of replacing any objects missing or damaged at the replacement price, and if applicable, to pay for the repair or the cleaning, especially when bedding is concerned.
- Refund the cost of repairs, according to an evaluation to be made by the agent if and when walls, ceilings, paintings, doors, windows, bath, lavatories and wash basins have been broken or damaged.
We reserve the right in our absolute discretion to terminate without notice and liability the holiday arrangements of any person whose behaviour is such that it is likely, in the reasonable opinion of the agent , to cause distress, danger or annoyance to other customers, employees, other property owners or to any third party. In all cases no cancellation charges apply and we shall be under no obligation whatsoever for any cost incurred.
If you have a complaint or a problem with your accommodation, it is expected that you raise any alleged problem to the resort manager as soon as possible and request a complaint form that must be filled in and returned to the resort manager. If you fail to raise the issue in resort it will inevitably hinder our ability to investigate the matter and if need be rectify the problem.
When the balance is paid the client will provide credit card details so the agent can hold the damage deposit of 800 euro – 2,500 euro (depending on the property). This will be authorised 2 weeks prior to your arrival in resort. This deposit shall be released within two weeks of your departure, once the apartment has been checked. Any damage to the property (missing, broken or damaged) will be deducted and you will be informed. The client will be liable for any damage caused by them or any member of their party, their employees or visitors to the property. If the damage is greater than the amount of the security deposit the client must immediately pay the additional costs to the agent, the amount of which will be advised to the client. Cancellation of the client’s credit card authorisation may be delayed if the cost of any repair has to be determined.
It is a condition of booking that the client and all members of your party must have adequate winter sports travel insurance. We cannot be responsible for any injury sustained while staying in our accommodation. The agent cannot be held liable or accept responsibility for death, bodily injury or illness caused to any of the clients. The agents’ liability in an action (excluding that for personal injury or death) is limited to the value of the invoiced holiday cost. Any assistance given at such time is an act of goodwill to the injured party or client on the part of the agent but is not a contractual obligation.
Please note that the agent does not provide any winter sports or other travel insurance to its clients. It is the client’s responsibility to ensure that they and their entire party have relevant and adequate insurance for your particular needs.
If you fail to obtain suitable winter sports Insurance, we shall not be liable for any costs incurred or claims made against us due to your failure to comply with this term.
Keys and Car Park Remote
If a key is lost or damaged, the whole lock will have to be replaced and an amount of 500 euros will be deducted from the deposit.
If a car park remote is lost or damaged, an amount of 150 euros will be deducted from the deposit.
Governing Law and Jurisdiction
These Terms and Conditions are governed by English Law and the parties both agree that the courts of England and Wales have exclusive jurisdiction.
Animals are not permitted in the accommodation
Smoking is not permitted in the accommodation
Shoes: no outdoor shoes, boots or ski boots are permitted in the accommodation. Carpets or floors suffer excessive wear and tear in a ski resort. If this rule is not adhered to, the additional cleaning cost will be deducted from the deposit. If the damage exceeds the cleaning cost and/or a new carpet or floor is necessary, the client will be responsible for these additional costs.
These are the conditions of the parties
Covid – 19 Policy
Except for the specifically mentioned scenarios below where travel restrictions are implemented, our standard cancellation terms and deadlines will apply.
If within 7 days of your scheduled arrival in resort there is:
- A covid-19 related closure of the resort of Val d’Isère or a mandatory instruction by the French national, regional or local authorities to close all tourist accommodation as a result of covid-19
- A travel ban imposed in France or the country of residence of the client which prevents travel to or departure from Val d’Isère during the period of occupation of the booking.
- Where the Foreign & Commonwealth Office (or your equivalent government body if you are not a resident in the UK) advise against travel to your destination.
We will accept a cancellation by you and provide you with a credit note for 100% of the amount paid to us which can be rolled over to cover a booking in the same property the following year and that year only. Or we will offer you a refund of 100% of the full balance of your holiday. Please send us a written cancellation in which you must state the reason for the cancellation in relation to the 3 points above.
We are required to comply with all national and local government-imposed regulations, recommendations and measures relating to covid-19. Accordingly, we reserve the right to make changes to the services offered or service level provided, however every effort will be made to keep any such disruption to a minimum.