Terms & Conditions
Booking the holiday, confirmation and Payment
A holiday booking is made between the ‘owner of the apartment you are booking’ (the owner) and the person that sends written or email acceptance for the booking (the client). The agent (Berry Bliss Ltd) are acting on the owners’ part. The holiday is confirmed as booked when the owner/agent has received the deposit (or full balance). The agent will then send the client a written or emailed confirmation for the booking and for receipt of the deposit (or full balance). The final balance must be paid at least 8 weeks before departure otherwise the owner reserves the right to cancel the booking and cancellation charges will apply. If you are booking within 10 weeks of the departure date, we will require payment of the balance in full.
Use of premise and number of persons
The rental of the premises is meant for the personal use of the Client to live in during their vacation. The client will take good care of the premises and all its contents. When leaving the property, it is your responsibility to secure the doors to the actual property and any additional external doors if part of a complex.
The lease is meant for the total number of persons as agreed at time of booking and cannot be exceeded. In case of infraction, the deposited cash or cheque shall not be returned to the client and they may be liable to be sued for more damages to be paid by the client.
Conditions, cleaning and inventory – on arrival the client will be given a detailed inventory showing the materials and objects existing in the premises. The tenant will have 24 hours from the moment of arrival to check the condition of the premises and the correctness of the inventory. After that initial 24 hours, the tenant shall be considered as having tactile agreed that the conditions of the place are good and that the inventory is correct. The owner and agent are not responsible in case of theft or burglary in the apartment, ski locker or garage. The apartment should be left in a reasonable state of cleanliness, in event of an apartment being found in a poor state, the incurred expenses for cleaning and reconditioning will be charged either by reduction from the deposit held or invoiced directly to the departing client.
Period of occupation and time of departure
The lease is accepted for a stay which will begin on the day of arrival at 4pm. The handing over of the premises shall be affected at 10am precisely on the day of departure. The period is indicated on the reservation and confirmation form.
Reduction of the leasing period
In case the client wishes to shorten the period agreed upon, for any reason whatsoever, the owner of the premises is under no obligation towards the client and shall not refund the client with the portion of rental corresponding to the unused period of time.
The amount paid for the rent includes; rental, heating, water and electricity and tax. Once your holiday has been booked, the price is fully guaranteed and will not be subject to any surcharges. However, we do reserve the right to amend our prices at any time before you book.
A cancellation by the client will only be effective when written notification has been received by the owner/agent and cancellation charges will apply as follows:
More than 8 weeks before departure: Loss of deposit
8 – 6 weeks: 60% of total cost of holiday
6 – 4 weeks: 80% of total cost of holiday
Less than 4 weeks: 100% of total cost of holiday
In the case where the client has not arrived 24 hours after the date and time foreseen for the handing over of the key, the owner shall have the right to dispose of the premises, at will, and shall retain in compensation the amount prepaid by the client who shall not be entitled to any indemnity of any sort.
Alteration by the owners
It is unlikely that we shall have to make any changes to your booking, but we reserve the right to cancel or amend the booking if the situation is beyond the control of the owner.
In the event of a major change or cancellation due to unreasonable or unmitigated circumstances on the part of the owner, the following remedies shall apply:
(a) if the client has only paid the deposit required in order to confirm the booking, an alternative holiday of the same standard and for the same period will be offered by the owner, if available. If such offer is not accepted by the client or is not available, the client will receive a full refund; and
(b) if the client has made full payment in respect of the booking, the owner shall be required to offer an alternative holiday to the client at the same standard and for the same period and if the owner is unable to offer such alternative, the owner shall not cancel the booking and the booking will stand. In the event that the offer is not accepted by the client, the client will receive a full refund of the amount paid for the booking.
The owner accepts no responsibility for delays or alterations caused by war, riot, civil strife, industrial dispute, terrorism, closure or congestion of airports, ports, train stations or roads, technical problems to transport, natural and nuclear disaster, fire, adverse weather conditions or similar events beyond the control of the owner.
Equipment of the premises
The premises are provided with the furniture, crockery, bedding, bed linen and towels. Any interruption to the general services to the building (heating, hot and cold water or electricity) or the public services of water electricity and telephone (if applicable) or access does not justify a reduction in rent. Unless any interruption is due to the negligence of the proprietor the agent and owner cannot be held responsible in case of deprecation or reduction in use. Where internet or wireless broadband is available in the property, the agent and the owner cannot be held responsible for connectivity problems, loss of internet service or any other problems resulting from the use of the broadband service. If an interruption of service happens this is not a ground for compensation.
All information supplied is, to the best of the owners and agents’ knowledge, correct. The owners or agents do not however accept responsibility for any inaccuracies that may be published.
None of the objects in the premises must be moved or removed. An object transferred to another premises will be considered as lacking and retained as such on the guarantee deposit. The client shall inform the agent of any damages or breakages which happened during his stay and shall be responsible for all items shown on the inventory. The following obligations apply. Reimbursing the cost of the objects missing or damaged at the price, and if it is the case, to pay for the repair or the cleaning, especially when bedding is concerned. Refund the cost of repairs, according to an evaluation to be made by the agent when walls, ceilings, paintings, doors, windows, bath, lavatories and wash basins if and when they have been broken or damaged.
We reserve the right in our absolute discretion to terminate without notice and liability the holiday arrangements of any person whose behaviour is such that it is likely, in a reasonable opinion of the agent or owner to cause distress, danger or annoyance to other customers, employees, other property owners or to any third party. In all cases no cancelation charges apply and we shall be under no obligation whatsoever for any cost incurred.
If you have a complaint or a problem with your accommodation, it is expected that you raise any alleged problem to the resort manager as soon as possible and request a complaint form that must be filled in and returned to the resort manager. If you fail to raise the issue in resort it will inevitably hinder our ability to investigate the matter and if need be rectify the problem.
When the balance is paid the client will pay a damage deposit of 800€ – 2,500€ (depending on the property). This deposit shall be refunded one week after departure once the apartment has been checked. Any damage to the property (missing, broken or damaged) will be deducted and you will be informed.
It is a condition of booking that all clients much have adequate winter sports holiday insurance. We cannot be responsible for any injury sustained while staying in our accommodation. The owner or agent cannot be held liable or accept responsibility for death, bodily injury or illness caused to any of the clients. The owners and agents’ liability in an action (excluding that for personal injury or death) is limited to the value of the invoiced holiday cost. Any assistance given at such time is an act of goodwill to the injured party or client on the part of the owner or agent but is not a contractual obligation.
Keys and Car Park Remote
In case a key is lost or damaged a whole lock will have to be replaced, an amount of 500 euros will be deducted from the deposit.
In case a car park remote is lost or damaged, an amount of 150 euros will be deducted from the deposit.
It is irrevocably agreed between the client and the owner that all litigations concerning the execution and the obligation of the present agreement will come under the exclusive jurisdiction of the English Courts.
Animals: are not permitted
Smoking: is not permitted
Shoes: no outdoor shoes, boots or ski boots are permitted in the apartment or chalet. Carpets or floors suffer excessive wear and tear in a ski resort. If this rule is not adhered to, the cleaning cost will be deducted from the deposit. If the damage exceeds the cleaning cost and/or a new carpet or floor is necessary, you will be responsible for these additional costs.
These are the conditions of the parties